Refunds & Return Policy

We stand behind the quality of every trailer and accessory sold at Serve On Wheels. If you are not satisfied with your purchase, please review our transparent return process below.

1. Return Window

You have 30 calendar days from the date of delivery or hub pickup to initiate a return request.

2. Eligibility & Return Conditions

To qualify for a return:

  • Items/parts must be unused, unmounted, and in the same condition as received.

  • Trailers must have 0 additional road miles, no structural modifications, and no damage.

  • All original documentation, certificate of origin (MSO/COO), titles, and keys must be returned intact.

  • Custom Builds: Custom-fabricated trailers built to unique customer specifications are non-refundable unless deemed defective upon arrival.

3. How to Initiate a Return

  1. Email returns@serveonwheels.com with your order number, photo proof of product condition, and reason for return.

  2. Our team will issue a Return Merchandise Authorization (RMA) number and designated return facility address.

  3. Securely pack parts or arrange freight transport back to our facility. Unassigned returns without an RMA will not be accepted.

4. Return Shipping Costs & Restocking Fees

  • Customer Responsibility: Customers are responsible for paying return shipping/freight costs unless the return is due to a defect or error on our part.

  • Restocking Fee: A standard 15% restocking fee applies to returned trailers and large equipment to cover inspection, legal title reassignment, and re-stock handling.

5. Refund Processing Timeframe

Once your return is received and inspected at our warehouse:

  • We will notify you via email of the approval or rejection of your refund.

  • Approved refunds are processed back to your original payment method within 5 to 7 business days.

6. Contact Us

  • Email: info@serveonwheels.com

  • Phone: +1 (385) 246-6921